Refund Policy

Last updated: October 8, 2026

We want you to feel good about what you bring into your home. If something is not right, please review the policy below and contact Dune & Harbor through our Contact page.

30-Day Return Window

Unless an item is marked final sale or otherwise excluded below, you may request a return within 30 days of delivery.

To be eligible for a return, merchandise must be unused, unwashed, unaltered, and in the same condition in which it was received, with original tags, components, and packaging when applicable. Proof of purchase or an order number is required.

Please contact us before sending anything back. Because some Dune & Harbor products are fulfilled by partner locations, the correct return address may be different from the address shown on your package. Returns sent without authorization or to an incorrect address may be delayed or may not be accepted.

Return Shipping

For returns based on preference, fit, color, or a change of mind, return shipping costs are generally the customer's responsibility unless we state otherwise. Original shipping charges are non-refundable except where required by law or when the return is due to our error.

If an item arrived damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos when possible. If we approve the claim, we will provide instructions and cover return shipping when a return is required.

Non-Returnable Items

Certain items cannot be returned, including:

Items marked final sale or non-returnable at the time of purchase
Gift cards
Personalized, monogrammed, custom-made, or made-to-order products unless they arrive damaged or incorrect
Items that have been used, washed, altered, assembled beyond what is reasonably necessary to inspect them, or damaged after delivery
Any item that cannot be returned for health, safety, or hygiene reasons when that restriction is disclosed before purchase

If you are unsure whether an item is eligible, contact us before returning it.

Refunds

Once an authorized return is received and inspected, we will notify you of the return decision. Approved refunds are issued to the original payment method. Please allow your bank, card issuer, or payment provider additional time to post the refund after it is processed.

If only part of an order is returned, shipping charges and discounts may be recalculated where appropriate and permitted by law.

Exchanges

Because inventory may be held by different fulfillment partners, direct exchanges are not always available. The fastest option is usually to return the eligible item and place a new order for the replacement item after your return is approved.

Cancellations and Order Changes

We process orders quickly and cannot guarantee cancellations or changes after an order is placed. If you need to request a change, contact us as soon as possible. Once fulfillment has begun, the order may need to follow the normal return process after delivery.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer-protection law. Where the law provides greater rights than this policy, the applicable law will control.