Shipping policy

Last updated: October 8, 2026

At Dune & Harbor, we want ordering for your home to feel as considered as the pieces themselves. Because some products are fulfilled by different trusted partners, shipping times, packaging, and return destinations may vary by item.

Order Processing

Most orders begin processing within 1–3 business days. Some partner-fulfilled, made-to-order, seasonal, or high-demand items may require additional processing time. Business days do not include weekends or holidays.

Once an order has entered fulfillment, we may not be able to change the shipping address, modify the order, or cancel it. If you notice an error, please contact us as soon as possible through our Contact page.

Shipping & Delivery

Shipping options, costs, and estimated delivery windows will be shown at checkout when available. Delivery estimates are provided in good faith but are not guarantees and may be affected by carrier delays, weather, holidays, address issues, or other circumstances outside our control.

If your order contains items fulfilled by more than one partner, it may arrive in separate packages and on different days. You will not be charged again simply because an order ships in multiple packages.

Tracking

When tracking information is available, it will be sent to the email address or contact method associated with your order. Tracking may take up to 48 hours after shipment to display carrier movement.

Shipping Addresses

Please review your shipping address carefully before placing an order. Customers are responsible for providing a complete and accurate delivery address. If a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before it can be sent again.

Delayed, Lost, or Missing Packages

If tracking shows no movement for an extended period, your package appears lost, or tracking shows delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the carrier. Then contact us through our Contact page with your order number. We will work with the fulfillment partner or carrier to investigate.

Returns

Unless an item is marked final sale or otherwise excluded, you may request a return within 30 days of delivery. Eligible merchandise must be unused, unwashed, unaltered, and in the same condition in which it was received, with original tags, components, and packaging when applicable. Proof of purchase or an order number is required.

Please contact us before sending anything back. Because items may be fulfilled by different partner locations, the correct return address may be different from the address shown on your package. Returns sent without authorization or to an incorrect address may be delayed or may not be accepted.

Return Shipping

For preference-based returns, return shipping costs are generally the customer's responsibility unless we state otherwise. Original shipping charges are non-refundable except where required by law or when the return is due to our error.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery and include your order number and clear photos of the item and packaging when possible. We will review the issue and work to provide an appropriate resolution, which may include replacement, refund, or another remedy as applicable.

Non-Returnable Items

Items marked final sale, gift cards, personalized or custom-made products, and items that cannot be returned for disclosed health, safety, or hygiene reasons are generally not returnable unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise.

Refunds

After an authorized return is received and inspected, approved refunds are issued to the original payment method. Your bank, card issuer, or payment provider may need additional time to post the refund.

Exchanges

Direct exchanges are not always available because inventory may be held by different fulfillment partners. The fastest option is usually to return the eligible item and place a new order for the replacement item after your return is approved.

International Orders

If international shipping is offered at checkout, customers may be responsible for duties, taxes, customs charges, brokerage fees, or other import costs imposed by the destination country unless checkout states otherwise. Customs processing can also affect delivery timing.